CleanTheDust - Privacy Policy
- CleanTheDust Privacy PolicyOur contact details Name: CLEANTHEDUST SPECIALIZED CLEANING SERVICES LTD (‘CleanTheDust’) Address: 110 St Marys Road, Oxford, OX4 1QD Phone Number: 01865 956661 E-mail: info@cleanthedust.com Website: www.cleanthedust.com Date of Privacy Notice: 07.04.2023 Data Privacy Manager: CLEANTHEDUST SPECIALIZED CLEANING SERVICES LTD(info@cleanthedust.com) This policy, together with our terms and conditions (https://www.cleanthedust.com/tandc.php), set out the basis upon which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purposes of data protection laws in the UK, the data controller is CleanTheDust. We are registered as a data controller with the Information Commissioner’s Office (‘ICO’) under number ZB529495. We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out above. The legal basis for processing personal data Personal data is any information that can (or could be used to) identify a living person, including names and delivery details. Most organisations use personal data in their daily operations. The Data Protection Act 2018 controls how your personal information is used by organisations, businesses or the government. The Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR). Everyone responsible for using personal data has to follow strict rules called ‘data protection principles’. They must make sure the information is:
- used fairly, lawfully and transparently
- used for specified, explicit purposes
- used in a way that is adequate, relevant and limited to only what is necessary
- accurate and, where necessary, kept up to date
- kept for no longer than is necessary
- handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage
- race
- ethnic background
- political opinions
- religious beliefs
- trade union membership
- genetics
- biometrics (where used for identification)
- health
- sex life or orientation
- Information you give us. This is information about you that you give us by filling in forms on our site www.cleanthedust.com (“our Website”) and the Typeforms contained therein (you can learn more about your personal data usage on Typeform here) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you:
- register to use our Website;
- place an order for a service on our Website, and;
- report a problem with our Website.
- The information you give us may include:
- your name;
- address;
- e-mail address;
- phone number;
- financial and credit card information, and;
- medical information (including but not limited to mental and physical health).
- We do not store credit card details nor do we share financial details with any third parties.
- Information we collect about you. With regard to each of your visits to our Website we will automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
- information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
- To enter into and perform contracts with you: Where you ask us to provide services to you, we will process your personal data to provide these services to you. We need certain personal information about you to perform the services for you. If you do not wish to provide us with your personal data in this way, you will be unable to use our services.
- To improve the provision of our services: We analyse personal data to identify areas so that we can improve our services and we sometimes engage third parties to assist us with this analysis. For example:
- Analysing feedback you provide on external review platforms, on our website chat function or in emails and the way you interact with our service.
- To help enhance our website: We will also process your personal data in order to provide you with a more tailored experience when you visit our website. For example, we may use your personal data to tailor our website, make sure it is displayed in the most effective way for the device you are using. We also use various third-party cookies to help us improve our website (more details are set out in the sections below) but we will not share your personal data with the third-party analytics and search engine providers that assist us in the improvement and optimisation of our website.
- We will also process your personal data for the purposes of making our website more secure, and to administer our website and for internal operations, including troubleshooting, data analysis, testing, research and statistical and survey purposes.
- The legal basis on which we process your personal data in these circumstances is our legitimate interest to optimise website visitor engagement, inform future content and to ensure that our website is kept secure.
- For user experience research: We have a legitimate interest to contact you in relation to your experience of using our products and services. We will use any feedback provided to tailor and improve our services. We may also conduct research to develop new products and services where input from users’ experience would inform our approach.
- For CleanTheDust marketing purposes: We may contact you if your recent activity suggests you might want to hear from us (for example, you entered one of our promotions, you have used our services or you have an annual subscription with us), unless you have already indicated that you do not wish to receive marketing communications from us.
- We process your personal data to form a view on what services, promotions or offers we think you may be interested in.
- Our communications always include a link so you can unsubscribe. You can also let us know you would prefer not to be contacted by emailing info@cleanthedust.com and clearly stating that you wish to be removed from our marketing list.
- To permit tracking and attribution of referrals and campaigns from our commercial partners: Where you have been referred by one of our commercial partners we will share some basic information relating to you (name and contact information) to allow our commercial partners to attribute referrals. This will be in addition to your communication preferences and this information will not be used for marketing purposes if you have not given consent for that purpose.
- To build anonymised data sets: Anonymised data is information which cannot be used to identify a living person. It is useful for statistical analysis and identifying general trends.
- We will convert your personal data into an anonymised format so it can be used for press publication (for instance to show the age range of our clients, or geographical areas where we provide a high volume of service). Anonymised data is not personal data.
- If our business is sold, we will transfer your personal data to a third party: in the event that we buy or sell any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets (at all times in accordance with all applicable data protection laws); or if CleanTheDust or substantially all of its assets are acquired by a third party, in which case personal data held by CleanTheDust about its customers will be one of the assets transferred to the purchaser.
- In each case, the legal basis on which we process your personal data in these circumstances is our legitimate interest to ensure our business can be continued by a purchaser. If you object to our use of your personal data in this way, the relevant seller or buyer of our business may not be able to provide services to you.
- Strictly necessary cookies
- Analytical/performance cookies
- Functionality cookies
- Targeting cookies
- Our staff: Our staff have access to your personal data.
- Charities and businesses we work with: For example the charities we work with in a fundraising event.
- External parties: That are performing tasks on our behalf (including subcontractors and professional advisors).
- Regulatory authorities: Where we have a legitimate legal reason for doing so.
- Any actual or potential buyer of our business.
- Right to object
- Right of access
- Right to rectification
- Right to restriction of processing
- the accuracy of the personal data is being contested by you;
- the processing by us of your personal data is unlawful, but you do not want the relevant personal data erased;
- we no longer need to process your personal data for the agreed purposes, but you want to preserve your personal data for the establishment, exercise or defence of legal claims; or
- we are processing your data on the basis of our legitimate interest (as set out above) and you:
- object to our processing on this basis; and
- want processing of the relevant personal data to be restricted until it can be determined whether our legitimate interest overrides your legitimate interest.
- Right to data portability
- Right to erasure
- the processing is no longer necessary in relation to the purposes for which your personal data were collected or otherwise processed;
- our processing of your personal data is based on your consent, you have subsequently withdrawn your consent and there is no other legal ground we can use to process your personal data;
- you object to the processing as set out in the “right to object” section of this policy and we have no overriding legitimate interest for our processing;
- the personal data have been unlawfully processed; and
- the erasure is required for compliance with a law to which we are subject.
- Exercising your rights
- Address: Information Commissioner’s Office
- Helpline Number: 0303 123 1113
- Website: https://www.ico.org.uk