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CleanTheDust - Terms and Conditions

  1. These terms and conditions
1.1 These are the terms and conditions on which we supply the Services (as defined below) to you.1.2 Please read these terms and conditions carefully before you book our Services. These terms and conditions tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms and conditions or require any changes, please contact us to discuss.
  1. Definitions and interpretation
2.1  “Cancellation Charge” means the lower of £50 or a sum equivalent to 50% of the price of the Services, to cover our out-of-pocket expenses in relation to the late cancellation of the Services by you;2.2 “Carpet Cleaning Services” means services performed to remove stains, dirt, and allergens from carpets.2.3 “Consumer” means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession. 2.4 Consumer Contracts Regulations: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (2013/3134), as may be amended from time to time.2.5 “Customer Equipment” means all domestic cleaning materials and equipment required for the performance of cleaning services, including, but not limited to, cleaning fluids and sprays, cloths and other applicators, brooms, mops, buckets, vacuum cleaners, ironing boards, washing machines and other standard domestic cleaning appliances.2.6 “Customer Warranty” is defined in clauses 9.1 and 9.2.2.7 “Deep Cleaning Services” means services provided to clean entire properties, or specified rooms and/or specified Passageways and includes but is not limited to degreasing the kitchen, professional oven cleaning, hob cleaning, extractor cleaning (including cleaning of metallic filter and exterior of the extractor), cleaning of all Kitchen Appliances inside and out, cleaning of worktops, cleaning of kitchen cabinets (inside, outside and on top, including handles), cleaning of tiled walls, cleaning of cooking splash guard, cleaning of kitchen sink, descaling of the bathrooms, limescale removal from bathroom splash screen, limescale removal from bathtub and shower unit, head and hose, limescale removal from taps, cleaning of tiled bathroom walls, cleaning of towel rails and radiators (radiators will receive surface cleaning), descaling and cleaning of toilet bowl, descaling and cleaning of bathtub, descaling and cleaning of sink, cleaning of bathroom cabinets, cleaning of mirrors, bedrooms and living rooms deep clean, removal of cobwebs, dusting of ceiling lights, dusting and wiping of switches and wall sockets, cleaning of skirting boards, dusting and cleaning of furniture (including bedside table, coffee tables, wardrobes), dry hoovering of all carpets, dusting and cleaning of all internal doors and knobs, cleaning of windows on the inside only, cleaning of window frames on the inside. Cleaning of walls is not included in the Deep Cleaning Services and is an additional service which attracts an additional fee. 2.8 “End of Tenancy Cleaning Services” means services provided to clean entire properties at the point when the tenant(s) have moved out of the property and includes but is not limited to degreasing the kitchen, professional oven cleaning, hob cleaning, extractor cleaning (cleaning of metallic filter and exterior of the extractor), cleaning of all Kitchen Appliances inside and out, cleaning of worktops, cleaning of kitchen cabinets (inside, outside and on top, including handles), cleaning of tiled walls, cleaning of cooking splash guard, cleaning of kitchen sink, descaling of the bathrooms, limescale removal from splash screen, limescale removal from shower unit, shower head, shower hose, limescale removal from taps, cleaning of tiled walls, cleaning of towel rails and radiators (radiators will receive surface cleaning), descaling and cleaning of toilet bowl, descaling and cleaning of bathtub / shower unit, descaling and cleaning of sink, cleaning of bathroom cabinets, cleaning of mirrors, bedrooms and living rooms deep clean, removal of cobwebs, cleaning of skirting boards, dusting and wiping of switches and wall sockets, dusting of ceiling lights, dry hoovering of all carpets, dusting and cleaning of all internal doors and knobs, cleaning of windows on the inside only and cleaning of window frames on the inside. Cleaning of walls is not included in the End of Tenancy Cleaning Services and is an additional service which attracts an additional fee.2.9 “Event Outside Our Control” is defined in clause 14.2.2.10 “First Confirmation Email” means the email sent to you by us following your initial booking enquiry, attaching a copy of these Terms and setting out the details of the Services you have requested, the estimated timescales and costs involved and other key information relating to the provision of the Services.2.11 “Handyman Services” means services relating to minor domestic repairs and minor renovations including, but not limited to, installing curtain rails and curtains, small wall shelves and wall fittings, painting interior walls and minor repairs to holes in plaster board walls. 2.12 “Kitchen Appliances” means one dishwasher, one fridge freezer, one kettle, one microwave, one toaster, one tumble dryer and one washing machine. Additional appliances attract a further fee to cover the extra time involved in cleaning. Cleaning the oven is an additional service which attracts an additional charge and is only available when you choose to have a Deep Cleaning Service or End of Tenancy Cleaning Service. 2.13 “Materials” means any materials, goods, parts or items we need to buy necessarily in order to perform the Services, as may be set out in the First Confirmation Email.2.14 “Provided Equipment” any cleaning materials and equipment to be provided by us as specified in the First Confirmation Email. 2.15 “Passageways” includes but is not limited to corridors, hallways, stairs and landings. 2.16 “Payment Deadline” means the day on which the services are arranged to be performed by us as stated in the Second Confirmation Email.2.17 “Privacy Policy” means the privacy policy on our Website which can be found at https://www.cleanthedust.com/privacy-policy.2.18 “Second Confirmation Email” means the email sent to you by us confirming your booking and containing our contact details and identity. 2.19  “Services” means the services that we provide to you in accordance with your booking and as set out in the First Confirmation Email in regards but not limited to Carpet Cleaning Services, Deep Cleaning Services, End of Tenancy Cleaning Services and Upholstery Cleaning Services.  2.20 “Terms” means the terms and conditions set out in this document.2.21 “Upholstery Cleaning Services” means services provided to clean the soft fabric on furniture, including but not limited to armchairs, sofas, dining chairs and headboards. 2.22 “we”, “us”, “our” means CLEANTHEDUST SPECIALIZED CLEANING SERVICES LTD (‘CleanTheDust’).2.23 “Website” means https://www.cleanthedust.com 2.24 “Writing” includes emails. When we use the words “writing” or “written” in these terms and conditions, this includes emails, unless stated otherwise.2.25 “you”, “the client”, “your”, “yours” means the user ordering any Services from us.
  1. Information about us and how to contact us
 3.1 We are CleanTheDust, which is a trading name for CLEANTHEDUST SPECIALIZED CLEANING SERVICES LTD, a company registered in England and Wales under company registration number 14754107. Our registered address is 110 St. Marys Road, Oxford, Oxfordshire, England, OX4 1QD.3.2 You can contact us by writing to us at info@cleanthedust.com or by post at the address above. Any request, notification, communication or notice under these terms and conditions may be made by CleanTheDust or on behalf of CleanTheDust via any email address of the domain cleanthedust.com (namely, ‘name or function’ @cleanthedust.com) as well as by other means such as post. However, the use of such an email address should not be relied upon as evidence that the communication has been sent by CleanTheDust.3.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
  1. Your Contract with us
 4.1 These Terms are the terms and conditions on which we carry out the Services for you. Please ensure that you read them carefully.4.2  If you are a Consumer, your contract with us will be formed in the following way: 4.2.1 When you make a booking enquiry by telephone or email, or through the booking enquiry form on our website, you will be required to acknowledge that you have read and understood these Terms.4.2.2 We will then provide you with a non-binding estimate based on the information you have provided. If you choose to proceed with the booking, your request to provide the Services will constitute an offer.4.2.3 We will then send you the First Confirmation Email setting out the price and other details of your booking and providing a copy of these Terms for your records. 4.2.4 At any time, up to 24 hours before your appointment, we will send you the Second Confirmation Email to confirm your booking and provide the details of who will perform the Services for you. The Second Confirmation Email constitutes the acceptance of your offer. Your contract with us will then come into force and these Terms will be binding.4.2.5 As a Consumer, you have special rights under the Consumer Contracts Regulations to cancel your contract for any reason during a 14-day cancellation period. The cancellation period begins the day after the contract was made. Your cancellation rights under the Consumer Contracts Regulations are explained to you in more detail in clause 15.1. 4.3 If you are a business customer, and not a Consumer, your contract with us will be formed in the following way: 4.3.1 When you make a booking enquiry by telephone or through the booking enquiry form on our website, you will be required to acknowledge that you have read and understood these Terms.4.3.2 We will then provide a non-binding estimate based on the information you have provided. If you choose to proceed with the booking, your request to provide the Services will constitute an offer.4.3.3 We will indicate our acceptance of your offer by sending you the First Confirmation Email confirming the price and other details of your booking and providing a copy of these Terms for you to retain for your records. At that point, your contract with us will come into force and these Terms will be binding on you.4.3.4 At any time, up to 24 hours before your appointment, we will send you the Second Confirmation Email to remind you about your booking and to confirm our contact details. 4.4 If you are a Consumer and you are within the 14-day cancellation period (see clause 15.1), you may make a change to the booked Services without charge at any time prior to the start of the Services by contacting us. Please try to give at least 48 hours’ notice, otherwise we may not be able to accommodate the changes you wish to make. This might be the case, for example, if you require a different service than you have booked.4.5 If you are not a Consumer, or you are a Consumer but the 14-day cancellation period has expired (see clause 15.1):4.5.1 you may make a change to the Services without charge up to 72 hours before the start date for the Services by contacting us. Where this means a change in the total price of the Services, we will notify you of the amended price in writing. You can choose to cancel the Services in accordance with clause 15 in these circumstances.  4.5.2 If you change the date the services are to be performed without giving 72 hours’ notice, this will be treated as a cancellation and in these circumstances, you agree to pay the Cancellation Charge. 4.5.3 If your change is a reduction in the amount of time we are required to spend at your property, you agree to pay the original price specified in the First Confirmation Email if you do not give at least 72 hours’ notice of the change.4.6 If you wish to cancel the Services, please see your right, and the procedure for doing so, in clause 15.4.7 We shall have no obligation to provide an estimate and may withdraw any estimate at any time prior to sending the Second Confirmation Email. Any estimate shall be deemed withdrawn by us if the Services to which the estimate relates are not booked within 14 days of receipt of the estimate.
  1. Providing the Services
5.1 We will supply the Services to you.5.2 We will make every effort to provide the Services in accordance with the timescales set out in the First Confirmation Email. However, there may be delays due to an Event Outside Our Control. See clause 14 for our responsibilities when an Event Outside Our Control happens.5.3 We will provide any Provided Equipment set out in the First Confirmation Email and ensure that it is in good working order.5.4 We will provide the Materials set out in the First Confirmation Email and any additional Materials in accordance with clause 10.5.5 We will provide you with the Services:5.5.1 using reasonable care and skill;5.5.2 in compliance with commonly accepted practices and standards in the relevant industry or trade; and5.5.3 in compliance with all applicable laws and regulations (including employment laws) in force at the time of providing the Services.5.6 We may sub-contract or delegate some or all of the performance of the Services but we will still continue to be responsible for the performance of the Services and its obligations under the contract.5.7 In the case of the Services, we do not guarantee that the Services will always be performed by the same individual(s), as the availability of any individual will fluctuate from time to time and an individual may cease to be available altogether at any time. We shall be under no obligation to comply with any request to allocate any particular individual(s) to perform the Services.5.8 We shall not provide any cleaning services of any nature underneath any fittings or other free-standing furniture and appliances, including but not limited to, television stands, side cabinets, bookcases and wall units. 5.X During the provision of the Services to you by us, we shall maintain in force, with a reputable insurance company public liability insurance in an amount not less than £1,000,000. 
  1. Your Obligations
6.1 You will provide, on request, any information that we reasonably require to enable us to provide the Services, for example, information relating to the size, measurements or layout of or access to your property. We will contact you about this. If any information you provide is incomplete or incorrect, we may make an additional charge of a reasonable sum to cover any extra work that is required. Any additional charges will be agreed with you in advance.6.2 You will provide a list of cleaning tasks to us that you require to be carried out at the time of your initial booking enquiry or at any point before we send you the Second Confirmation Email. You will also provide full details of any items which require specialist or non-standard care or cleaning products at the time of the original booking enquiry. We shall be under no obligation to provide such specialist or non-standard care or cleaning products unless expressly agreed at the time you make the booking.6.3 If the Services relate to the removal of waste or rubbish, you will clearly identify the area to be cleared or provide a list of specific items to be removed and/or photographs showing such area or items. Items cannot be retrieved once they have been removed. Therefore, if there are any items which are not to be removed, you must identify these clearly to us when you make your booking enquiry or to us on arrival at your property. We shall not be responsible for the loss of any items which have been removed in error if you have failed to identify them. All rubbish will be packed and left at the designated area of the property.6.4 If the Services relate to cleaning after pest control, we will provide you with clear instructions on what needs to be done by you prior to and after we carry out the Services. You must comply with our instructions, otherwise we may be unable to carry out the Services at the appointed time. The instructions may require you to vacate your property temporarily during and following the completion of the Services and we will not be responsible for your failure to comply with those instructions.6.5 Where performance of the Services requires access to your property, you will allow us to gain access to your property at the agreed dates and times when we will perform the Services. 6.5.1 If keys are provided, they must open and close all locks without special effort or skill. 6.5.2 If the property is protected by an alarm, you must provide full details of how to disable and reset it. 6.5.3 If you require the return of any keys on completion or cancellation of the Services, you must give reasonable notice of this request to us prior to completion or cancellation. If you fail to give such notice, you will have the option either to collect the keys from our office or an agreed meeting location (as applicable) or to make arrangements with us for the return of the keys by unregistered first class post for a fee of £10 to cover postage and administration.6.6 You will be responsible (at your own cost) for providing a running water supply and electricity from normal 220/240 volt 3-pin sockets at the property where the Services are to be carried out. You will also allow us to use your toilet and washing facilities.6.7 You will be responsible (at your own cost) for obtaining all necessary planning, landlord or other consents, permissions and approvals before we start performing the Services and shall provide a copy to us if reasonably requested to do so.6.8 You will be responsible (at your own cost) for preparing your property for the supply of the Services including, where necessary, but not limited to, making safe any appliances or equipment at the property (such as, but not limited to, Aga ovens) and removing (if you are able to) any items from the areas in the property where we will be performing the Services by the date or time when we are due to start performing the Services.6.8.1 we are not responsible for moving any items, including but not limited to, furniture and fittings, to carry out the services. 6.8.2 we will only consider moving furniture where the use of a furniture slider is possible and safe for us to use. 6.8.3 we reserve the right at all times and in all circumstances to move any such items, including but not limited to, furniture and fittings, if we consider in our absolute discretion:6.8.3.1 such items to be old or damaged; or6.8.3.2 the action of moving such items to be unsafe for us. 6.9 You will be responsible (at your own cost) for covering any items, furniture or fixtures or fittings which you will not be moving from the areas at the property where we will be working in order to protect them from dust or dirt. You will also be responsible for securing or removing any valuables, breakables or sentimental items prior to the start of the Services.6.10 You will be responsible (at your own cost) for providing or arranging a suitable car parking space (and visitor parking permit, if required) for our vehicles within close proximity to the property and for paying any congestion charge payable by us in connection with the provision of the Services to you.6.11 Where the provision of the Services cannot be completed in a single day, you will allow us to leave our tools and any Materials at your property overnight or at any other times when we are not performing the Services.6.12 You will be responsible (at your own cost) for providing the Customer Equipment and ensuring that it is safe and in good working order.6.13 You must inform us prior to the start of the Services if there will be any animals present at your property whilst we are on site and to ensure (at your own cost) that such animals are adequately secured and cared for. You must ensure that there are no unaccompanied children at the property whilst we are on site. Under no circumstances shall we accept any responsibility for the care of any children or animals at the property.6.14 You will be responsible (at your own cost) for arranging any transportation which may be necessary for yourself and any other person in your care during the provision of the Services. For the avoidance of doubt, we shall under no circumstances transport you or any other person between properties during any services we provide to you. 6.15 You will ensure that you have adequate buildings and contents insurance and occupier’s liability insurance in place and will provide a copy to us if reasonably requested to do so.6.16 Unless agreed otherwise in writing, you will be solely responsible for the removal of all waste materials from your property following completion of the Services.6.17 If you do not comply with or fulfil your obligations under this clause 6, we may be prevented from performing the Services. If so, such failure will constitute an Event Outside Our Control and entitle us to suspend the Services in accordance with clause 14 or cancel them in accordance with clause 16. If we are prevented from performing the Services at the time agreed, or at all, as a result of your failure to fulfil your obligations under this clause 6, you agree to pay the Cancellation Charge (subject to any cancellation rights you may have as a Consumer under clause 15.1).
  1. Site Visits
7.1 A site visit may be required prior to the provision of our services, depending on the information you provide at the time of making a booking. Such circumstances can include, but are not limited to, services required after builders’ cleaning, deep cleaning or makeover cleaning. 7.2 If such a site visit is required, we will let you know when you make a booking and will arrange a mutually convenient time for us to visit your property or other location where the Services are to be performed.7.3 If a site visit is required, it will be provided free of charge and you will need to provide us with access and parking.
  1. Changes to These Terms
8.1 These Terms may be amended by us from time to time in its sole discretion. By way of example only, and not limited to the following, this may be necessary to:8.1.1 reflect changes in how we accept payment from you8.1.2 reflect operational changes to the provision of the Services8.1.3 correct an obvious error8.1.4 reflect changes in rates and/or prices as permitted by clause 11.10; and8.1.5 comply with changes in relevant laws and regulatory requirements.8.2 If these Terms need to be amended by us for any reason, we will give you notice of any changes before they take effect. If you object to the changes, you can choose to cancel the Services in accordance with clause 15.8.3 Except as set out in this clause 8, no change to these Terms shall be effective unless it is agreed in writing by us in advance.
  1. If there is a problem with the services
9.1 In the unlikely event that the Services have not been provided in accordance with the contract:9.1.1 you shall contact us and explain the problem as soon as reasonably possible and in any case within the period of 48 hours following discovery of the problem;9.1.2 you shall give us a reasonable opportunity to investigate the problem and, if we were at fault, arrange to correct, repair or fix any defect; and9.1.3 we will use every effort to correct, repair or fix defects as soon as reasonably practicable if such problems or defects are found to have been caused by us. You will not have to pay for us to correct, repair or fix a defect with the Services under this clause 9.1. If it is impossible for us to remedy the problem, or we fail to put things right within a reasonable time, then you will be entitled to a reasonable reduction in the price of the Services. The provisions in this clause 9.1 form our Customer Warranty. 9.2 For the avoidance of doubt, our Customer Warranty does not extend to any of the following contained in this clause 9.2 and we shall have no responsibility or liability under clause 9.1 in relation to any of the following:9.2.1 your failure to notify us of any defect with the Services within the period of 48 hours following your discovery of such defect;9.2.2 disruption to the Services or damage to your property or belongings caused by you, the tenants of the property or any third parties who are present on site during the performance of the Services by us;9.2.3 damage or defects caused by your negligence, wilful act or faulty workmanship, or that of any third party engaged or authorised by you to carry out any work for you;9.2.4 the costs you incur by obtaining a third party to correct, repair or fix the defect without having first given us a reasonable opportunity to investigate the problem and, if we were at fault, to then arrange and use every effort to correct, repair or fix any defect in accordance with clause 9.1 above;9.2.5 damage to your garden and/or any vegetation on your property where we have followed your instructions regarding the care and treatment of such garden and/or vegetation;9.2.6 damage to your property caused by waste left behind following completion of the Services, save where the same has been caused by our negligence or failure to exercise reasonable care and skill;9.2.7 damage to items which require specialist or non-standard care or cleaning products where our attention has not been specifically drawn to such requirements or where we have followed incorrect care instructions provided by you;9.2.8 pre-existing wear and tear, damage, defects or faults in your property, its contents or your belongings;9.2.9 stains, burns, ingrained dirt and other marks which cannot be removed with industry standard cleaning methods and materials;9.2.10 shrinkage of carpets where such shrinkage is caused by the poor fitting of such carpets;9.2.11 your failure to allow carpets to dry adequately before replacing furniture;9.2.12 your failure to allow upholstered fabrics or other surfaces cleaned by us to dry adequately before replacing items or sitting on, stepping on or otherwise interfering with such fabrics or other cleaned surfaces;9.2.13 wear or discolouration of fabric which becomes more apparent as a result of cleaning;9.2.14 damage to the property, its contents or your belongings caused by faulty or defective products, materials and equipment provided by you and used by us in the performance of the Services;9.2.15 non-completion of any tasks not specifically set out in the First Confirmation Email or otherwise notified to us by you in writing, and accepted by us in writing, prior to the start of the Services;9.2.16 our failure to complete all or part of the Services where such failure is caused by your failure to provide adequate supplies of the Customer Equipment;9.2.17 our failure to complete all or part of the Services where such failure is caused by your failure to book us for the recommended number of hours or where you require us to carry out additional tasks over and above what was originally booked; 9.2.18 the quality of End of Tenancy Services or other services where such services are carried out by us whilst the property is still occupied by tenants, builders or other third parties; 9.2.19 damage to any items, fittings or furniture which remained in the areas subject to our services or were not covered in breach of your obligations under clauses 6.8 and 6.9 in preparing the property for the services, unless such damage was caused as a direct result of our negligence; and9.2.20 for colour run or migration on re-upholstered furniture or items where: 9.2.20.1 the old fabric is hidden under the new fabric; and/or9.2.20.2 the manufacturer used non-colourcast dyes or markers in the constituent parts of the furniture or item in question, including but not limited to, the frames, trimmings, paddings, stuffing, piping, sewing threads or linings. 9.3 Where you report a problem, it may be necessary for us to arrange a site inspection by us. In this event, you agree that we shall be entitled to take photographs of any damage to your property or possessions for the purpose of producing our report and resolving the issue.9.4 You agree to authorise us to re-enter the property subject to the services to rectify any of the disputed areas before making any attempts to clean those areas by yourself or hiring a different company or a subcontractor to execute cleaning or repair services with regards to the above. Failure to do in that capacity will void our Customer Guarantee and we will consider the issue totally settled.9.5 We may request access to the property subject to the services in the following 24 hours to settle the matter.9.6 Where a third party has evaluated or declined to review the outcome of the services, we are not responsible for rectifying any outstanding services issues not mentioned by the third party.9.7 Where problems or defects are found to have been caused by us and have resulted in damage or breakage of any of your personal items at the property subject to the services, whilst we will use every effort to correct, repair or fix the item in question, we cannot guarantee any identical replacements. 9.8 Further to clause 9.1 and clause 9.2 above, you agree that where you discover a problem following our services, you will contact us and explain the problem in accordance with clause 9.1 before contacting any third party to correct, fix or repair any defect. 9.9 You agree that failure to comply with contacting us first in accordance with clause 9.8 will invalidate the Customer Warranty. 9.10 Where a third party is required to correct, fix or repair the problem or defect, and such problem or defect is caused by us, the Customer Warranty provides that the third party in question will be chosen by us and we will be responsible for the reasonable costs of the third party in correcting, fixing or repairing the problem or defect caused by us. 9.11 If you are a Consumer, you have legal rights in relation to Services not carried out with reasonable skill and care, or if the materials used to provide the Services are faulty or not as described. Advice about your legal rights is available from your local Citizen’s Advice Bureau (www.adviceguide.org.uk) or Trading Standards office (www.gov.uk/find-local-trading-standards-office). Nothing in these Terms will affect these legal rights.
  1. Cleaning Materials and Professional Equipment
10.1 If you wish to supply any cleaning solutions or goods, then we will not be liable as regards whether they are of satisfactory quality or fit for the purpose for which they are to be used.10.2 If you have any particular or special purpose for, or for the use of, the Materials you must let us know before we start using the Materials. You should let us know about such purpose in writing.10.3 Please be aware that we are using eco-friendly cleaning solutions and, irrespective of this, where there is mould we cannot ensure 100% removal.10.4 We mainly use trusted and proven professional cleaning equipment and products which we obtain from Solution World of Clean Limited (https://www.worldofclean.co.uk/). However, we do use cleaning equipment and products from other manufacturers and sellers. 
  1. Price and Payment
11.1 The price for the Services (and any Provided Equipment) will be as agreed and confirmed in the First Confirmation Email (save in the case of obvious error). The price for many of the Services will be calculated according to the amount of time that we will need to spend in performing the Services. In this case, we charge for each period and/or part period of 60 minutes spent in providing the Services. For other Services, the rate is calculated on a different basis, for example by weight in relation to waste removal. The applicable rates for performing the Services will be notified to you when you make your booking and will be confirmed in the First Confirmation Email.11.2 A separate call-out charge may be applicable in the case of certain Services. If a call-out charge applies, this will be made clear in the estimate provided to you at the time of making your booking. If we attend your property to carry out the Services at the agreed time and date, but are unable to gain access or you cancel the Services after our arrival, then in accordance with clause 15.1.6 we shall be entitled to retain any call-out charge to cover our travel and other expenses incurred as a result of having attended your property.11.3 The price for any Materials will be as agreed and confirmed in the First Confirmation Email (save in the case of obvious error) or as agreed with you in accordance with clause 10.11.4 All payments are to be paid to us by card payment, bank transfer or cash (as applicable).  To secure the slot a £50 deposit must be paid via bank transfer and within 24 hours after the First Confirmation email is sent.11.5 All payments to be made in person on completion of the Services must be paid directly to us in cash, by card payments or by bank transfer. If it is agreed that you will be paying in person by cash and the payment is to be left at the property where the Services are to be performed, or at a location where the keys to the property are to be collected by us, you shall provide us with full details of where and from whom the payment may be collected prior to the commencement of the Services. All bank transfer payments from private clients must be paid in advance of the services commencing.11.6 If any portion of the price payable by you is due and payable only following completion of snagging work (for example in relation to Handyman Services), then that portion shall become due and payable immediately on the earlier of: (i) completion of such snagging work to your reasonable satisfaction, or (ii) if no snagging work is required by you or you do not provide access to your premises to allow us to carry out the snagging work, within 14 days of completion of the original work to which the snagging relates.11.7 There can be times when we may need to charge you a higher amount than agreed. This can occur for a number of reasons, in particular where, but not limited to:11.7.1 what you require us to do changes, or the amount of work or Services you require us to provide increases or is different to what was agreed before we started performing the Services; or11.7.2 when we start performing the Services it becomes apparent that the number of Services we will need to perform or the type of work that is involved is different to what was agreed before we started performing the Services and which we could not reasonably have foreseen before we started performing the Services.11.8 Where we need to charge you a higher amount than agreed (as set out in clause 11.7) then we will seek your approval to the extra amount that you will need to pay before continuing to provide the Services. We will not commence or continue any services until we have obtained your consent to the increased price. 11.9 The rates and/or prices may change at any time, but such changes shall only affect the price of the Services as set out in clause 11.10. 11.10 The rates and/or the prices of the Services may be adjusted at any time to reflect increases or decreases in our costs, including the cost of raw materials, and increases in the Consumer Price Index during the previous year. 11.10.1 We shall give you prior notice in writing of proposed changes. Any changes to the rates and/or prices will not affect any one-off Services booked prior to the date that the change in the rates and/or prices is due to take effect.11.11 The rates and prices do not include VAT and we do not add VAT to our rates and prices. 11.12 We may ask you to make an advance payment of the price of the Services and, if applicable, the Provided Equipment and/or any Materials. If an advance payment is required, this will be agreed with you and you must make such payment in accordance with the terms specified in the First Confirmation Email which will specify the sum due, the required method of payment and the deadline for payment. Your rights to a refund of any advance payment on cancellation are set out in clause 15.11.13 We will invoice you for the balance of the Services and, if applicable, the Provided Equipment and/or Materials (or the balances thereof, as the case may be) at the time of the Second Confirmation Email.  11.13.1 You must pay each invoice in cleared funds by the due date specified in the First Confirmation Email or the invoice, as applicable. Where the First Confirmation Email and the invoice are silent as regards the due date for payment, payment shall be due on the Payment Deadline, being the day on which the services are arranged to be performed by us as stated in the Second Confirmation Email. 11.13.2 If you have chosen to pay by credit and/or debit card, the payment will be pre-authorised two days prior the service. The payment will be processed at the end of the day on which the Services has been completed.11.14 If you do not pay for the Services by the Payment Deadline, we may suspend the Services with immediate effect until you have paid the outstanding amounts (except where you dispute an invoice under clause 11.17). We will contact you to tell you this. This does not affect our right to charge you interest under clause 11.15.11.15 If you do not make any payment due by the Payment Deadline, we may charge interest to you on the overdue amount from the due date for payment at either (i) the rate of 3% a year above the base lending rate of Barclays Bank Plc from time to time if you are a Consumer, or (ii) at the rate specified in the Late Payment of Commercial Debts (Interest) Act 1998 if you are not a Consumer. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay interest together with any overdue amount on demand.11.16 If you do not make any payment by the Payment Deadline, you agree that we may process the payment of the outstanding amount at any time on or after the due date using the bank card details you provided at the time of making the booking. Such payment may include any interest due under clause 11.15 calculated up to and including the date of the payment11.17 However, if you dispute an invoice in good faith and contact us to let us know promptly after you have received an invoice that you dispute it, clauses 11.15 and 11.16 will not apply for the period of the dispute.11.18 The price for hourly rated services is estimated and given on the basis of our experience on such property size and according to your priorities for the cleaning. The duration of the service depends on the actual condition of the property and the final price will be confirmed on the day of the service.11.19 The price of cleaning the conservatory is exclusive to the roof. We will confirm on site if the roof from the inside/outside can be cleaned based on the size and height of the conservatory and ensuring the safety of our technicians.11.20 The End of Tenancy Cleaning Services price does not include cleaning or removing any builders’ residues like paint drops/splashes, plaster, silicone, adhesive tape, stickers. In case such tasks are required, an additional charge will apply.11.21 This clause 11 shall survive termination or expiry of the contract.
  1. Our Liability to Consumers
12.1 This clause 12 applies to you only if you are a Consumer.12.2 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of its failure to comply with these Terms or its negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated at the time the contract was entered into.12.3 If we are providing Services in your property, we will make good any damage to your property caused by us in the course of providing our services to you. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover in the course of providing our services to you.12.4 We only supply the Services for domestic and private use. If you use the Services for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.12.5 Subject to clause 12.6, our total financial liability to you in respect of all direct, indirect and consequential losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed a sum equal to the lower of £5,000 and the amount paid or payable to us by you under the contract in the 12 months preceding the date of any claim against us by you.12.6 We do not exclude or limit in any way our liability for:12.6.1 death or personal injury caused by its negligence or the negligence of its employees, agents, representatives or sub-contractors;12.6.2 fraud or fraudulent misrepresentation;12.6.3 breach of the terms implied by sections 49, 50, 51 and 52 of the Consumer Rights Act 2015;12.6.4 breach of the terms implied by sections 2, 3, 4 and 5 of the Supply of Goods and Services Act 1982;12.6.5 defective products under the Consumer Protection Act 1987; and12.6.6 any other liability that cannot be excluded or limited by English law.12.7 We may supply goods to you in connection with the Services. If you are a Consumer, you have legal rights in relation to goods that are faulty or not as described. We are under a legal duty to supply goods that are in conformity with the contract. Advice about your legal rights is available from your local Citizen’s Advice Bureau (www.adviceguide.org.uk) or Trading Standards office (www.gov.uk/find-local-trading-standards-office). Nothing in these Terms will affect these legal rights.12.8 This clause 12 shall survive termination or expiry of the contract.
  1. Our Liability to Non-Consumers
13.1 This clause 13 applies to you only if you are not a Consumer.13.2 Nothing in these Terms shall limit or exclude our liability for:13.2.1 death or personal injury caused by our negligence, or the negligence of our employees, agents, representatives or sub-contractors;13.2.2 fraud or fraudulent misrepresentation;13.2.3 breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); or13.2.4 any other liability that cannot be excluded or limited by English law.13.3 Subject to clause 13.2:13.3.1 we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profits, sales, business or revenues, loss of business opportunity, loss of goodwill, loss of anticipates savings, loss of or corruption to data, or any indirect or consequential loss arising under or in connection with the contract; and13.3.2 our total financial liability to you in respect of all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed a sum equal to the lower of £5,000 and the amount paid or payable to us by you under the contract in the 12 months preceding the date of any claim against us by you.13.4 The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the contract.13.5 This clause 13 shall survive termination or expiry of the contract.
  1. Events Outside Our Control 
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.14.2 An Event Outside Our Control means any act, event or situation beyond our reasonable control. The following examples are an inexhaustive list of acts, events or situations which are not within our reasonable control:14.2.1 where weather conditions make it impossible or unsafe for us to perform any of the Services;14.2.2 where the condition or state of your property makes it unsafe for us to perform any of the Services;14.2.3 where you have not fulfilled your obligations under clause 6, with the result that we are unable to provide all or part of the Services at the agreed time or at all. In this event, you agree to pay the Cancellation Charge (subject to any cancellation rights you may have as a Consumer under clause 15.1). Examples of where your failure to fulfil your obligations under clause 6 may result in us being unable to provide the Services include, but are not limited to:14.2.3.1 where we are unable to gain access to your property on the dates and/or at the times agreed; and14.2.3.2 where you have failed to adequately prepare your property for the provision of the Services, for example, by failing to remove your belongings from the property (or from the areas of it) where the Services are to be carried out;14.2.4 where we encounter unforeseen technical problems or you make a change in the Services you wish us to perform (and this results in, for example, us having to do further work or wait for new or different Materials);14.2.5 where we are instructed or informed that the Services we are performing are not in accordance with statutory or regulatory requirements or are in breach of planning consents or environmental or conservation requirements;14.2.6 if any Materials are not delivered on the date or at the time agreed with the supplier of such Materials (and it is not possible to obtain a replacement from an alternative supplier at all or within a reasonable amount of time, or the price charged by the alternative supplier is excessively higher than by the original supplier if ordered at short notice);14.2.7 where we have to wait for other providers of services (who have been engaged by you) to complete their work before we are able to perform the Services (or the relevant part of the Services is dependent on the other provider if ordered at short notice);14.2.8 for some other unforeseen or unavoidable event or situation which is beyond our control, including but not limited to strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private utilities or telecommunications networks.14.3 Where an Event Outside Our Control occurs, we will normally attempt to recommence performing the Services as soon as the situation which has stopped it performing the Services has been resolved. In such circumstances, there may be a delay (sometimes a substantial delay) before we can start or continue performing the Services.14.4 If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:14.4.1 We will contact you as soon as reasonably possible to notify you; and14.4.2 Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects the performance of Services to you, we will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.14.5 You may cancel the Services if an Event Outside Our Control takes place and you no longer wish us to provide the Services. Please see your cancellation rights under clause 15. We will only cancel the contract if the Event Outside Our Control continues for longer than four weeks in accordance with our cancellation rights in clause 16.
  1. Your Rights to Cancel and Applicable Refund
15.1 If you are a Consumer, then in accordance with the Consumer Contracts Regulations:15.1.1 You have the right to cancel your contract within 14 days of the date of the Second Confirmation Email without giving any reason or no less than 48 hours prior to the service. To exercise the right to cancel, you must inform us of your decision to cancel the contract by a clear statement (such as an email or a telephone call). Please use the following contact details for all cancellations.Telephone: [phone number]Email: info@cleanthedust.com15.1.2 To meet the cancellation deadline, it is sufficient for you to send us your cancellation before the cancellation period (48 hours prior to service) has expired.15.1.3 If you cancel your contract within the cancellation period but no later than 48 hours prior to the service, we will reimburse to you all payments received from you.15.1.4 We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel your contract.15.1.5 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.15.1.6 If you made a request for the performance of the Services to begin during the cancellation period, you acknowledge that you shall pay us, as applicable, an amount which is in proportion to what has been performed up to the time you communicated your decision to cancel. For the avoidance of doubt, this may include a proportion of any site visit fee payable under clause 7 or any call-out charge payable under clause 11.2.15.1.7 If you made a request for the performance of the Services to begin during the cancellation period, you acknowledge that you will lose the right to cancel your contract once the Services have been completed and, in these circumstances, you will be required to pay for the Services in full.15.2 If clause 15.1 does not apply to you, because you are not a Consumer or you are a Consumer but the 14-day cancellation period has expired, the remaining provisions of this clause 15.2 will apply to you if you cancel your contract with us:15.2.1 Before we begin to provide the Services, you have the following rights to cancel the Services (including where you choose to cancel because we are affected by an Event Outside Our Control or if the Terms are changed under clause 8.1 to your material disadvantage):15.2.1.1 You may cancel the Services without charge up to 48 hours before the start date for the Services by contacting us. We will confirm your cancellation in writing to you. If you do not give at least 48 hours’ notice of cancellation, you agree to pay the Cancellation Charge.15.2.1.2 If you cancel the Services under clause 15.2.1.1 and you have made any payment in advance for Services that have not been provided to you, these amounts will be refunded to you (less the Cancellation Charge, if applicable under clause 15.2.1.1).15.2.1.3 However, if you cancel the Services under clause 15.2.1.1 and we have already started work in relation to the Services by that time, you will pay us any costs we have reasonably incurred in starting to fulfil the Services (in addition to the Cancellation Charge, if applicable under clause 15.2.1.1), and this charge will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. We will tell you what these costs are when you contact us. However, where you have cancelled the Services because of our failure to comply with these Terms (except where we have been affected by an Event Outside Our Control), you do not have to make any payment to us.15.2.2 In the case of Services which are provided on a regular or periodic basis (such as, but not limited to, weekly domestic cleaning), you may cancel the Services without charge at any time after we have begun to provide the Services to you by providing us with written notice at least seven days before the next date on which the Services are due to be provided. Any advance payment you have made for Services that have not been provided will be refunded to you. If you give less than seven days’ notice of cancellation, you agree to pay the Cancellation Charge.15.2.3 In the case of Services which involve a one-off task to be carried out over more than one day, you may cancel the Services at any time after we have begun to provide the Services to you by contacting us. Any advance payment you have made for Services that have not been provided will be refunded to you, but you will be required to pay for the Services provided up to the point when you cancelled the Services in addition to any sums payable in accordance with clause 15.2.5. The sums payable under this clause 15.2.3 will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. We will tell you what these costs are when you contact us.15.2.4 In the case of all Services, once we have begun to provide the Services to you, you may cancel the Services with immediate effect without charge by giving us written notice if:15.2.4.1 we breach any of the terms in these Terms in any material way and do not correct or fix the situation within seven days of you notifying us of the problem;15.2.4.2 the Terms are changed under clause 8.1 to your material disadvantage;15.2.4.3 we are affected by an Event Outside Our Control (save that where this is caused by your failure to comply with your obligations under clause 6, you will be required to pay for such Services as have been provided up to the time of cancellation).15.2.5 If you cancel the Services and we, with your consent, have already purchased or contractually committed to purchase any Materials, you will pay us the cost of such Materials. On our receipt of payment, any such Materials which we have not already used in the performance of the Services will be delivered to you and ownership of those Materials will pass to you at that point. 15.2.5.1 The cost of the Materials will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. We will tell you what these costs are when you contact it. However, if you cancel the Services because we have failed to comply with these Terms, you do not have to make any payment to us for the Materials unless the reason for our failure is an Event Outside Our Control under clause 14.2.3 (your failure to comply with your obligations).
  1. Our Rights to Cancel and Applicable Refund
16.1 The provisions of this clause 16 are subject to any more favourable cancellation rights you may have as a Consumer under clause 15.1.16.2 If we have to cancel the Services before the Services start:16.2.1 we may have to cancel the Services before the start date for the Services, due to an Event Outside Our Control or the unavailability of key personnel or key materials without which we cannot provide the Services. We will promptly contact you if this happens.16.2.2 If we have to cancel the Services under clause 16.2.1 and you have made any payment in advance for Services that have not been provided to you, these amounts will be refunded to you. However, if clause 14.2.3 applies, because the Event Outside Our Control is your failure to comply with your obligations under clause 6, then the Cancellation Charge will be deducted from your refund (subject to any cancellation rights you may have as a Consumer under clause 15.1).16.2.3 Where we have already started preparatory work in relation to the Services by the time we have to cancel the Services under clause 16.2.1, we will not charge you anything for this preparatory work and you will not have to make any payment for the preparatory work. Any advance payments will be refunded to you.16.3 In the case of Services which are provided on a regular or periodic basis (such as weekly domestic cleaning), once we have begun to provide the Services to you, we may cancel the Services at any time by providing you with at least 14 days’ notice in writing. If you have made any payment in advance for Services that have not been provided to you, these amounts will be refunded to you.16.4 We may cancel the Services at any time with immediate effect on written notice to you if:16.4.1 you do not pay any sums due when you are supposed to as set out in clauses 11.13 and 11.14. This does not affect our right to charge interest under clause 11.15.16.4.2 you breach any of the terms in these Terms in any other material way and you do not correct or fix the situation within seven days of being asked to do so in writing.16.5 If we cancel the Services and we have already purchased or contractually committed to purchase any specific Materials, you will pay us the cost of any Materials which we have already used in the performance of the Services. The cost of the Materials will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. We will tell you what these costs are when you contact us.
  1. Zero-Tolerance Policy
17.1 We treat everyone with courtesy and ask the same in return. We ask that you treat us and all our staff courteously – without violence, abuse, or harassment.17.2 We have the right to work and provide our services without fear of being abused. Any behaviour verbal or physical which causes us to feel uncomfortable, embarrassed, or threatened is totally unacceptable.17.3 Our zero-tolerance policy contained in this clause 17 applies to all forms of communication regardless of where it takes place and includes, but is not limited to, aggression or threats made in person, over the telephone or in a written communication. 17.4 We consider inappropriate and non-acceptable behaviour to be:17.4.1 Verbal Abuse: any verbal abuse issued with the intent of creating distress, fear or intimidation to another individual, or group of individuals.17.4.2 Physical Abuse: any intentional movement of the body which includes, but is not limited to, touching, gesturing, pushing, striking, stalking, spitting, any unwanted intrusion of “reasonable space” of our staff, or an intentional use of any object towards an individual.17.4.3 Creating a Hostile Working Environment: any intentional non-physical action that can be considered intimidating or harassing or which involves the explicit or implicit challenge to the safety, well-being or health of an individual.17.4.4 Hate Crime: any criminal offence, perceived by the victim or any other person, as being motivated by hostility or prejudice based upon the victim’s disability, race, religion or belief, sexual orientation or gender identity. This could include verbal abuse, physical assault, damage to property, threats, intimidation or harassment. If no criminal offence is committed it will be recorded as a hate incident.17.4.5 The use of aggressive, threatening or abusive language (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates our staff. 17.5 An instance or threat of physical abuse will be reported to the police. Any future communication will be limited to postal letters only effective immediately.
  1. Our Employees, Workers, Representatives and Sub-Contractors 
18.1 We have a written contract with all our employees, workers, representatives and sub-contractors prohibiting them from working directly or indirectly for clients they have been introduced to by us, during and for twelve months immediately following termination of their contract with us. We value our employees, workers, representatives and sub-contractors and invest a significant amount of time and money in their training and in ensuring that they meet the high standards of service expected of them.18.2 For as long as the Services are being provided by us and for a period of twelve months thereafter, you agree not to directly or indirectly engage, or offer to engage, any of our employees, workers, representatives or sub-contractors to provide services to you of a kind similar to or the same as the Services.18.3 If you breach clause 18.2, you agree that you shall pay the sum of £500 as liquidated damages. You agree and accept that this sum represents a genuine pre-estimate of the loss arising from your breach.18.4 Payment of the sum due under clause 18.3 shall be payable to us on demand. You agree that all or part of the sum due may be deducted from any monies we may hold in relation to the provision of the Services.18.5 This clause 18 shall survive termination or expiry of the contract.
  1. How to contact us
19.1 If you have any questions or if you have any complaints, please contact us. You can contact us by telephoning or emailing us using the following contact details:Telephone: [phone number]Email: info@cleanthedust.com19.2 If you wish to contact us in writing, or if any clause in these Terms requires you to give notice (for example, to cancel the Services) to us by email or phone set out above. We will confirm receipt by contacting you in writing. If we have to contact you or give you notice in writing, we will do so by email, to the contact details you provide at the time of making your booking.
  1. How your Personal Information may be used
20.1 We will only use the personal information you provide to us to provide the Services to you and, where applicable, to process your payment for the Services.20.2 We will only use the personal information you provide to us in accordance with our Privacy Policy which is available at https://cleanthedust.com/privacy-policy-2/. Please take the time to read the Privacy Policy as it includes important terms which apply to you.
  1. Data Security
22.1 You understand that the use of technology is not always secure and you accept the risks of confidentiality in the use of email, text, phone, WhatsApp, Zoom, and any other form of technology.   
  1. Governing Law 
23.1 These terms and conditions and our Privacy Policy shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales.
  1. Feedback 
24.1 We strive to provide quality Services and hope you will be pleased with the work we do for you. We constantly seek to improve our services and we monitor our service standards. 24.2 Feedback about the service is welcomed and can be given in writing to info@cleanthedust.com. 
  1. Other Important Terms
25.1 Any provision of these Terms that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the contract shall remain in full force and effect.25.2 Termination or expiry of the contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including, but not limited to, the right to claim damages in respect of any breach of the contract which existed at or before the date of termination or expiry.25.3 We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights, your obligations, our rights or our obligations under these Terms.25.4 Any contract made for the Services is between you and us. No other person shall have any rights to enforce any of its terms. It is not intended that any of the undertakings and obligations set out in these terms and conditions shall be for the benefit of and capable of being enforced by any third party by virtue of the Contracts (Rights of Third Parties) Act 1999.25.5 These terms and conditions together with our Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us for our Services. No other terms whether expressed or implied shall form part of these terms and conditions. In the event of any conflict between these terms and conditions and any other term or provision on the Website, these terms and conditions shall prevail.25.6 Each of the clauses of these Terms operates separately. If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms.25.7 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights or exercise our remedies against you, or if we delay in doing so, that will not mean that we have waived our rights and remedies against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so by written notice sent to you by us, and that will not mean that we will automatically waive any later default by you.25.8 Unless the context otherwise requires, words in the singular shall include the plural and, in the plural, shall include the singular.25.9 Any words following the terms “including”, “include”, “in particular”, “for example” or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding or following those terms.25.10 There is an arrival frame of 1 hour required for all type of services.25.11 For all services we provide, arrival and completion times should be seen as estimates only, and we will not be held responsible for any costs relating to missed or cancelled appointments or services, or due to any delays in arrival or completion times.25.12 Any Materials and/or Provided Equipment pertaining to the services we provide to the client are strictly for the use and benefit of the client and no other individual. 25.13 In the event of an accident or an unexpected circumstance occurs we can be delayed for the service, we can send a substitute team/cleaner or the service can be rescheduled for another day.25.14 We reserve the right to make changes to any part of these terms and conditions without giving any prior notice. Please check the website www.cleanthedust.com for updates.
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